Frequently asked questions for Video Call / Fansign Events 🔥
🖤 How do I enter a video call/fan sign event through SOOJIB?
1. Purchase an album (or more) through our video call/fan sign event on our website. 1 album purchase equals 1 entry for the internal SOOJIB raffle*.
2. Fill out the form that you can find in the product description. If you have questions in regards to the form, please reach out to us on hello@soojib.com
3. After the application deadline period ends, we pick the internal SOOJIB winners through a raffle. The internal winners will be announced through email to all participants. The number of winners vary each time, as it depends on the total customer sales and the artist. Read more in the next slide.
4. The final step is SOOJIB purchasing albums under the internal winner(s)' information through the events' organizers. The quantity of albums we purchase under the internal winner's information to the organisers does not equal the internal winner's ordered quantity; it exceeds it by a significant margin. That's the charm of attempting a video call through us.
* Internal SOOJIB raffle is a raffle (drawn at random) that we run amongst our customers to draw internal winners. Sometimes we have 1 or more winners, it all depends on the volume of the orders. The internal winners are the ones that we submit their info to the video call fansign organisers for the external raffle.
🖤 If I apply for a member select video call/fan sign event, do you raffle by member?
No, we do not raffle after the members within the group; we raffle between all customers of the event, no matter which member you have selected. This can cause multiple customers to win the same member. This can also mean some members do not get chosen for the fan call/fansign application.
For example, if you applied for the ATEEZ video call event, we ran a raffle among all of our customers that purchased from that event. The raffle then picks the internal winner(s). Based on those winners’ choices, we select the ATEEZ members we will apply for.
The reason for this system is that we cannot predetermine the number of internal winners before the event finishes, as we need to know the total order sales to increase the chances of winning the final call with the artists for our internal winners. If we raffle per member, it will cause every customer to have a low to 0 chance of winning the external raffle.
The process goes like this: Video call event ends → we look into the total order sales and saw we can e.g. safely select 4 internal winners (example number) → we raffle amongst our customers and pick e.g. 4 (example number) internal winners based on the raffle → we check the internal winner’s e.g. ATEEZ member choices → apply for the video call for them.
🖤 If I won the internal SOOJIB raffle, does it mean I won the final call with my artist?
No, the internal SOOJIB winner(s) is/are the winner(s) amongst our customers. We submit the internal winner(s)’s information to the video call organiser (step 2 from previous slide) and purchase albums under the winner(s)’s name.
🖤 If winning the internal SOOJIB raffle does not equal winning the final call, why would I buy through SOOJIB then? I could just buy through the organisers directly
You could buy through the organisers directly, although you most likely need to buy a lot of albums in order to win. If you order through SOOJIB and win the internal raffle, your chances of winning the final raffle are extremely high! Even if you buy 1 entry through SOOJIB, your chances on winning the internal SOOJIB raffle are high too!
Furthermore, we’re very proud to say that almost all of our previous internal SOOJIB winners were able to win the final raffle for the call with their artists. As based on our expertise and knowledge on these events, we know how to increase the chances of winning final calls.
We do not disclose the number of internal winners beforehand. This is decided by SOOJIB after the event ends. This is due to the nature of these type of events in which the total customer sales in regards to the artist matter a lot! The more entries we receive, the higher our chances become for winning final raffles for video calls!
🖤 Will I get my albums and what I ordered if I didn’t win the internal SOOJIB raffle?
Yes, you will receive the items you have ordered through the video call events, including albums, platform albums, photocards, and pre-order benefits. The price you pay includes the items mentioned in the listing along with the video call attempt.
🖤 If I buy 3 albums or more through the video call event, will I be able to receive an album set without version duplicates?
The album versions will be random. Even if you purchase 3 albums, there’s a chance you will receive duplicated album versions. However, we try to the most of our ability to ship non-duplicates to our customers, but as we are a small team, the workload of organizing can sometimes be too much, so we cannot guarantee being able to sort non-duplicates.
🖤 If I apply for a call with a specific member, do I also get the POB photocard of that member?
Unless we state otherwise, the POB photocards and the album versions are random.
For example, if you applied for a video entry with Choi San from ATEEZ, you could receive a e.g. Seonghwa POB photocard with an album version Z.
Photocards/albums are distributed based on the quantity purchased. Pre-order benefits (POB) photocards will be randomly distributed to customers, regardless of the quantity purchased (therefore, duplicates may occur, please consider this when placing your order).
🖤 How long is the video call?
Just like the previous question, it always varies. Most organisers do not mention the length of the video call. Sometimes it's 3 minutes per member, this could be also less or more.
Therefore, please refer back to the product description on our store. We have all the details there for each specific video call event.
🖤 Do I need to resubmit the form if I place another order for the same video call event?
No, you do not have to resubmit the form for the same event. The form is designed to gather all necessary data to register you for the video call. We will only use your information for this specific event and only if you are the internal winner. If you have any questions regarding the form, please reach out to us at hello@soojib.com
HOWEVER, please be aware that if you have applied for two different video call events on our store, you will need to submit a separate form for each specific product. For instance, if you applied for both ATEEZ Makestar and ATEEZ Soundwave, you should submit the respective form for each event, as they are two distinct events. You can find the form for each event under the product description for that specific event.
🖤 Can I cancel my order after the deadline for event participation?
For PRE-ORDER event items, our listing and policy clearly state that cancellations or refund requests cannot be accommodated after the events end. This is because we place special orders with the organizers, and their strict event rules prevent us from requesting cancellations once the event has ended.
🖤 Can I apply for a video call entry with all members or do I need to choose the member that I want to speak with?
This varies from one organiser to another. Some video call events require you to select the member(s) you want to talk with. But other events let you talk to all members in one video call.
The guidelines for applying for a video call event can be found at the product description on the event pages at SOOJIB.com. As mentioned, the rules can be different per event, so make sure to read the event details carefully before applying.
🖤 I won the previous video call through your store, can I apply again?
You are welcome to place an order for the next event, but to give other fans a chance to win, your entry for the next video call event for the same idol group/artist will not be counted if you have already won twice during the current comeback period. By joining, you will only receive the limited edition merchandise that are part of the event.
After the next video call for the same idol group/artist passes, you are welcome again to join for entries and win video calls with your favorite artist, provided you have not exceeded the two-win limit for the current comeback.
We have set up this rule to avoid the same fans winning multiple times during a single comeback, ensuring fairer chances for everyone in each event. You can apply for entries for a different artist event without issues.
