FAQ
When will my order arrive? 🚨🚨🚨🚨🚨
[Wondering when your order will ship? Check this first]
📦 Please check the product page for the shipping schedule of your order.
For in-stock items, delivery within the UK typically takes 2–4 business days after dispatch from our UK warehouse.
✨ To help us support you faster, please double-check this information before reaching out.
Are the products genuine?
All products of Soojib are genuine products supplied through official partnerships. It's a 100% verified product so you can feel safe purchasing.
How can I apply Welcome Offer?
To unlock our Welcome Offer:
- Join SOOJIB's newsletter
- Discover your discount code in your inbox.
- For first orders over £50 (excluding big sale items) qualify.
How can I change my order?
To make changes to your order, please contact us (hello@soojib.com) at the earliest convenience before we proceed with fulfillment.
SUPERSTAR-K Photocards
1. We(SUPERSTAR) are not the provider of the photocards
2. The providers of the photocards attended the event and received them as event rewards.
We've checked all receipt and trade history so that we could guarantee those as a genuine