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FAQ

When will my order arrive? 🚨🚨🚨🚨🚨

Could you please check the product pages for checking the shipping schedule of your orders?

Then, you will find out the ETA 🔥

We already announced that 2-4 business day's shipping means once we dispatch your parcel, you will receive them in 2 -4 days from the dispatch date ⭐️

✨ To help us support you faster, please double-check this information before reaching out.

Shipping Address issue on the checkout page

Could you delete your exited address and try to add your address again?

Are the products genuine?

All products of Soojib are genuine products supplied through official partnerships. It's a 100% verified product so you can feel safe purchasing.

How can I apply Welcome Offer?

To unlock our Welcome Offer:

Join SOOJIB's newsletter
Discover your discount code in your inbox.
For first orders over £50 (excluding big sale items) qualify.

<div class="dynamic-checkout__content" id="dynamic-checkout-cart" data-shopify="dynamic-checkout-cart"> <shopify-accelerated-checkout-cart wallet-configs="[{"name":"shop_pay","wallet_params":{"shopId":67307077942,"merchantName":"SOOJIB","personalized":true}},{"name":"paypal","wallet_params":{"shopId":67307077942,"countryCode":"GB","merchantName":"SOOJIB","phoneRequired":true,"companyRequired":false,"shippingType":"shipping","shopifyPaymentsEnabled":true,"hasManagedSellingPlanState":null,"requiresBillingAgreement":false,"merchantId":"KNAY6J25PFJ9Q","sdkUrl":"https://www.paypal.com/sdk/js?components=buttons\u0026commit=false\u0026currency=GBP\u0026locale=cs_CZ\u0026client-id=AfUEYT7nO4BwZQERn9Vym5TbHAG08ptiKa9gm8OARBYgoqiAJIjllRjeIMI4g294KAH1JdTnkzubt1fr\u0026merchant-id=KNAY6J25PFJ9Q\u0026intent=authorize"}}]" access-token="df201ec08c9133901f69d224b03a7450" buyer-country="GB" buyer-locale="cs" buyer-currency="GBP" shop-id="67307077942" cart-id="47ed6889045f4afc5f895d91a8aa49b8" enabled-flags="["ae0f5bf6"]" > <div class="wallet-button-wrapper"> <ul class='wallet-cart-grid wallet-cart-grid--skeleton' role="list" data-shopify-buttoncontainer="true"> <li data-testid='grid-cell' class='wallet-cart-button-container'><div class='wallet-cart-button wallet-cart-button__skeleton' role='button' disabled aria-hidden='true'>&nbsp</div></li><li data-testid='grid-cell' class='wallet-cart-button-container'><div class='wallet-cart-button wallet-cart-button__skeleton' role='button' disabled aria-hidden='true'>&nbsp</div></li> </ul> </div> </shopify-accelerated-checkout-cart> <small id="shopify-buyer-consent" class="hidden" aria-hidden="true" data-consent-type="subscription"> Nejméně jedna položka v košíku představuje opakovaný nebo odložený nákup. Pokračováním vyjadřuji souhlas se <span id="shopify-subscription-policy-button">zásadami pro zrušení</span> a zároveň vás opravňuji ke strhávání plateb prostřednictvím mé platební metody v termínech a intervalech a za ceny, které jsou uvedené na této stránce, dokud má objednávka nebude splněna nebo zrušena (pokud je to povoleno). </small> </div>

FAQ

Could you delete your exited address and try to add your address again?