FAQ
Are the products genuine?
All products of Soojib are genuine products supplied through official partnerships. It's a 100% verified product so you can feel safe purchasing.
How can I apply Welcome Offer?
To unlock our Welcome Offer:
- Join SOOJIB's newsletter
- Discover your discount code in your inbox.
- For first orders over £50 (excluding big sale items) qualify.
How long does it take to get delivery?
[K-pop products]
- Please refer to the Estimated Shipping Start Date provided on each product detail page. We try our best to dispatch products promptly upon their arrival at our UK warehouse.
- If you have pre-order items in your order, we'll ship everything once the pre-order items arrive at our warehouse.
[K-Beauty products]
We aim to deliver your order within 3-5 business days.
How can I change my order?
To make changes to your order, please contact us (hello@soojib.com) at the earliest convenience before we proceed with fulfillment.
SUPERSTAR-K Photocards
1. We(SUPERSTAR) are not the provider of the photocards
2. The providers of the photocards attended the event and received them as event rewards.
We've checked all receipt and trade history so that we could guarantee those as a genuine
