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FAQ

When will my order arrive? 🚨🚨🚨🚨🚨

Could you please check the product pages for checking the shipping schedule of your orders?

Then, you will find out the ETA 🔥

We already announced that 2-4 business day's shipping means once we dispatch your parcel, you will receive them in 2 -4 days from the dispatch date ⭐️

✨ To help us support you faster, please double-check this information before reaching out.

Shipping Address issue on the checkout page

Could you delete your exited address and try to add your address again?

Are the products genuine?

All products of Soojib are genuine products supplied through official partnerships. It's a 100% verified product so you can feel safe purchasing.

How can I apply Welcome Offer?

To unlock our Welcome Offer:

Join SOOJIB's newsletter
Discover your discount code in your inbox.
For first orders over £50 (excluding big sale items) qualify.

<div class="dynamic-checkout__content" id="dynamic-checkout-cart" data-shopify="dynamic-checkout-cart"> <shopify-accelerated-checkout-cart wallet-configs="[{"name":"shop_pay","wallet_params":{"shopId":67307077942,"merchantName":"SOOJIB","personalized":true}},{"name":"paypal","wallet_params":{"shopId":67307077942,"countryCode":"GB","merchantName":"SOOJIB","phoneRequired":true,"companyRequired":false,"shippingType":"shipping","shopifyPaymentsEnabled":true,"hasManagedSellingPlanState":null,"requiresBillingAgreement":false,"merchantId":"KNAY6J25PFJ9Q","sdkUrl":"https://www.paypal.com/sdk/js?components=buttons\u0026commit=false\u0026currency=GBP\u0026locale=zh_CN\u0026client-id=AfUEYT7nO4BwZQERn9Vym5TbHAG08ptiKa9gm8OARBYgoqiAJIjllRjeIMI4g294KAH1JdTnkzubt1fr\u0026merchant-id=KNAY6J25PFJ9Q\u0026intent=authorize"}}]" access-token="df201ec08c9133901f69d224b03a7450" buyer-country="GB" buyer-locale="zh-CN" buyer-currency="GBP" shop-id="67307077942" cart-id="89b39db6493b2a7546b0d0d3c8e5361a" > <div class="wallet-button-wrapper"> <ul class='wallet-cart-grid wallet-cart-grid--skeleton' role="list" data-shopify-buttoncontainer="true"> <li data-testid='grid-cell' class='wallet-cart-button-container'><div class='wallet-cart-button wallet-cart-button__skeleton' role='button' disabled aria-hidden='true'>&nbsp</div></li><li data-testid='grid-cell' class='wallet-cart-button-container'><div class='wallet-cart-button wallet-cart-button__skeleton' role='button' disabled aria-hidden='true'>&nbsp</div></li> </ul> </div> </shopify-accelerated-checkout-cart> <small id="shopify-buyer-consent" class="hidden" aria-hidden="true" data-consent-type="subscription"> 您购物车中的一件或多件商品属于定期购买或延迟购买商品。继续操作即表示我同意<span id="shopify-subscription-policy-button">取消政策</span>并授权贵方按本页所列价格、频率和日期通过我的付款方式扣费，直到我的订单已发货或我取消该购买（如允许）为止。 </small> </div>

FAQ

Could you delete your exited address and try to add your address again?